Work Experience

Amazon

Senior Operations Support Program Manager

August 2021- 2023

Renton, WA

• Site Leader for Amazon Food Manufacturing Facility.

• Multi-team Oversight including: Learning & Development; IT; Program Management Office; Change Management and Communication.

• Utilize data based decision making to drive operational improvements.

Amazon

Senior Learning Manager

August 2019- 2021

Seattle, WA

• Develop national learning strategy and goals supporting two Amazon operations business lines.

• Partner with operations and other learning teams to deliver high quality training solutions supporting operational ROI.

• Oversee learning team, helping to close performance gaps.

Amazon

Senior Learning Experience Program Manager

August 2018- 2019

Seattle, WA

• Design learning & development strategy and implementation for Amazon’s national private label food production facilities.

• Utilize scientifically validated learning tools and methods including Needs Analysis; ADDIE; to design and deliver effective and engaging training’s.

• Make programmatic changes that the support business achieving key KPI goals by using evaluation and data collection methods.

• Consult and collaborate with partners, Subject Matter Experts and customers across multiple businesses.

Romaine Education Consulting

Instructional Designer Consultant

January 2017- July 2019

Seattle, WA

• Instructional program design and curriculum development.

• Work with customers to create custom learning experiences that help them achieve their training goals.

• Utilize effective project management skills to support the on-time delivery of contracts.

Seattle Public Schools

Special Education Instructor

August 2016- June 2018

Seattle, WA

• Design custom curriculum for students with multiple learning needs.

• Teach and support students ages 5-12 with developmental disabilities in a special education classroom.

• Track data on student learning and make teaching decisions based on findings.

• Provide behavior support to students using a foundation in Behavior Science.

Shultz Family Foundation, Starbucks & Catalyst Kitchens

Senior Launch Program Manager

December 2013- August 2016

Seattle, WA

• Oversaw design and launch for global co-branded Starbucks training program.

• Oversee L&D for a Starbucks special project partnering with 6 national non-profits to provide Starbucks job training for opportunity youth.

• Worked with the American Council on Education to gain accreditation for the curriculum giving trainees 4 college credits for successful completion of the program.

FareStart

Head of Youth Programs

August 2013-August 2016

Seattle, WA

• Oversee learning team & define learning strategy.

• Manage learning program and operation team across five youth training programs.

• Design annual program strategy and support team to meet KPIs.

• Develop and implement program curriculum, design techniques, and behavior programing for young adults experiencing homelessness with a history of trauma and mental health challenges.

FareStart

Learning Program Manager & Instructional Designer

August 2010-August 2013

Seattle, WA

• Program Manager for a job training program that trained and supported job placement for 80 homeless young adults annually.

• Designed program strategy and all learning objects.

• Provided Program Management support in the update and launch of multiple training programs throughout the organization.

• Collaborate with multiple agencies to secure program funding, and strategic job placement partnerships.

Santiam Crossing School

Instructor

September 2008-August 2010

Scio, OR

• Instruct young adult dealing with addiction and mental illness using behavior management skills on campus

• Lead adventure activities including Mountain Biking; Rock Climbing; Ropes Course; Trail Building; and Snow Camping all while supporting safety and learning.

• Tutored youth working on high school credit recovery classes